Terms and Conditions

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Terms and Conditions of Trade

General Terms

All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications and colours may vary slightly.

Your full order will be dispatched together, unless we notify you regarding low stock. Where possible, please let us have contact telephone number and full postcode to prevent delivery delays.

A receipt/invoice will be dispatched with all orders.

Delivery charges

UK delivery costs
All orders £5.50

Northern Ireland, Channel Islands, Scottish Islands and Highlands and the following Scottish postcodes

(HS1-9, KA27, KA28, KW15-17, PA41-49, PA61-78, PH42, PH43, PH44, ZE1-3)

have a flat charge of £7.50 postage, whatever the size of your order.

The European Union [excludes the Republic of Ireland]

Add £10.00, whatever the size of your order

The Rest of the World

Add £15.00 to your order

DUE TO THE DILATORY PERFORMANCE OF THE POSTAL AUTHORITIES IN SOUTHERN IRELAND, UNDER NO CIRCUMSTANCES WILL WE CONSIDER DELIVERING THERE.

Packaging

Fascinators

All our fascinators are packaged in stylish black and white hatboxes of a suitable size which add a touch of elegance to your special occassion.

Bridal Flowers

We delivery all our bridal flowers in a range of elegant packaging suitable for the occasion. Buttonholes and corsages are sent in cellophane corsage boxes in appropriate sizes. Bridal bouquets and posies are beautifully packaged in black and white striped hatboxes with protective bubblewrap that make transporting your flowers between venues as secure and enjoyable as possible.

Silk flower garlands and wreaths

We are extremely conscious of environmental issues and make every attempt to recycle all packaging. If your flowers appear to be packaged in a used cardboard box then you are not mistaken. We reuse packaging whenever possible and dispose of all packaging that may not be reused at our local recycling plant. Please help us protect our environment by disposing of your packaging with care.

Returns Policy

Goods may be returned in "New/Unused Condition" within seven days of receipt. Customers must ensure the goods are securely packed (in the original packaging), complete with "Tags", where applicable, and are responsible for paying the relevant return carriage costs. The full cost of the goods will be refunded through the original Credit/Debit Card system. Please note that the price you are charged for postage and packing is only a contribution to that cost, it is not the actual cost of sending your order to you.
This does not affect your statutory rights.

If the product delivered is not what you ordered, or does not correspond with its description or is damaged on delivery to you, Decoflora will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products. In the case of damaged products, delivered by Carrier, you must note the nature of the damage on the carrier's consignment note. In the case of damaged products, delivered by Royal Mail you should, where possible, make a photographic record of the damage and/or return the damaged goods to Decoflora to enable a compensation claim to be made. In either case you must inform us within three days of delivery, and make any returns within seven days of delivery.

Delivery

We normally ship your order by return, but certainly within 14 days of receipt. Carriage normally takes 3 to 4 working days after despatch.
If your order is for a Wedding, we like to deliver at least 14 days prior to the Wedding Day. This should allow time to ensure your satisfaction and promotes "Peace of Mind"
Please note that when goods are signed for at the time of delivery you must check that:

you receive the number of parcels that you sign for
no parcels are damaged or missing
any shortages or breakages MUST be notified within three days of delivery, and any consequent returns made within seven days of delivery

Carriage charges on goods refused by the customer, will be charged to the customer.

Goods returned to us without our consent will be refused.

Pricing

Prices are in UK pounds sterling.

Taxes

Our business is not VAT registered, at the moment, so no Tax is applied to our online prices.

Payment

Whilst our on-line Payment System, for Debit and Credit Card transactions, is extremely secure, we appreciate that some of our Customers would prefer to pay by Cheque. Should you wish to order off-line, please write or email us with your requirements, calculate the full order value - don`t forget the relevant postage - and make your cheque payable to Decoflora Limited, print your cheque guarantee card details on the back of the cheque and submit to

Decoflora, Units 6-8 Solway Road, Clay Flatts, Workington, Cumbria CA14 3YA

If paying by cheque goods will be dispatched once funds have cleared.

Credit Card Security

All credit card numbers are encrypted in e-commerce software and are not held in clear text on any web site.

Privacy Policy

We do not disclose purchaser's information to third parties.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Customers who place orders must fully accept our trading terms.