Content Area

Terms and Conditions

You are here: Home > Terms

Terms and Conditions of Trade

General Terms
 
All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications and colours may vary slightly.
 
Your full order will be dispatched together, unless we notify you regarding low stock. Where possible, please let us have contact telephone number and full postcode to prevent delivery delays.
 
A receipt/invoice will be dispatched with all orders.


Delivery charges

Northern Ireland, Channel Islands, Scottish Islands and Highlands and the following Scottish postcodes
 
(HS1-9, KA27, KA28, KW15-17, PA41-49, PA61-78, PH42, PH43, PH44, ZE1-3)
 
have a flat charge of £7.50 postage, whatever the size of your order.

The European Union
 
Add £10.00, whatever the size of your order
 
The Rest of the World
 
Add £15.00 to your order


Packaging

Fascinators
 
All our fascinators are packaged in stylish striped hatboxes of a suitable size which add a touch of elegance to your special occassion.
 
Bridal Flowers
 
We delivery all our bridal flowers in a range of elegant packaging suitable for the occasion. Buttonholes and corsages are sent in cellophane corsage boxes in appropriate sizes. Bridal bouquets and posies are beautifully packaged in black and white striped hatboxes with protective bubblewrap that make transporting your flowers between venues as secure and enjoyable as possible.
 
Silk flower garlands and wreaths
 
We are extremely conscious of environmental issues and make every attempt to recycle all packaging. If your flowers appear to be packaged in a used cardboard box then you are not mistaken. We reuse packaging whenever possible and dispose of all packaging that may not be reused at our local recycling plant. Please help us protect our environment by disposing of your packaging with care.


Returns Policy


If you are not entirely satisfied with your purchase from www.decofloradesigns.co.uk please return your purchase within 7 days, in new/unused condition with all labels and tags intact, in the original packaging, and we will arrange for a full refund using the same method as the original payment.
 
Please note that unless the goods are faulty you are responsible for the payment of the return postage. We would recommend, therefore, that you use a reliable, signed for, delivery service.
 
Refund policy exclusions
 
Health and hygiene.
For reasons of health and hygiene we are unable to exchange or refund the following products:
 
•Pierced earrings unless faulty.
 
•Hats, hair accessories and fascinators unless faulty.
 
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOU'RE RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.
 

If the product delivered is not what you ordered, or does not correspond with its description or is damaged on delivery to you, Decoflora will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products. In the case of damaged products, delivered by Carrier, you must note the nature of the damage on the carrier's consignment note. In the case of damaged products, delivered by Royal Mail you should, where possible, make a photographic record of the damage and/or return the damaged goods to Decoflora to enable a compensation claim to be made. In either case you must inform us within three days of delivery, and make any returns within seven days of delivery.

Delivery

Carriage charges on goods refused by the customer, will be charged to the customer.
 
Goods returned to us without our consent will be refused.

Pricing
 
Prices are in UK pounds sterling.
 
Taxes
 
VAT at 20% is included in all our prices
 
Payment
 
Whilst our on-line Payment System, for Debit and Credit Card transactions, is extremely secure, we appreciate that some of our Customers would prefer to pay by Cheque. Should you wish to order off-line, please write or email us with your requirements, calculate the full order value - don`t forget the relevant postage - and make your cheque payable to Decoflora Limited, print your cheque guarantee card details on the back of the cheque and submit to
 
Decoflora, Units 6-8 Solway Road, Clay Flatts, Workington, Cumbria CA14 3YA
 
If paying by cheque goods will be dispatched once funds have cleared.
 
Credit Card Security
 
All credit card numbers are encrypted in e-commerce software and are not held in clear text on any web site.
 
Privacy Policy
 
We do not disclose purchaser's information to third parties.
 
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
 
Customers who place orders must fully accept our trading terms.
 


[RSS: Decoflora Designs Blog]

SILK, ARTIFICIAL AND FAUX FLOWERS
Click to visit our silk flower site

New Fascinator Designs

BRIGITTE
[BRIGITTE - Black & Cerise Fascinator]
BRIGITTE - Black & Cerise Fascinator
Black & Cerise Pink feather and silk flower fascinator
[More Information...]
£51.25
Eyecatching and stylish
ALEXIS
[ALEXIS - Black Fascinator]
ALEXIS - Black Fascinator
Black Feather Fascinator
[More Information...]
£51.25
Elegant and stylish - suitable for Weddings, Funerals and Christenings
BONITA
[BONITA - Lime & Cerise Fascinaotr]
BONITA - Lime & Cerise Fascinaotr
Lime green & cerise pink feather and silk flower fascinator
[More Information...]
£51.25
Out of stock 

 This site is hosted by Cumbria Business Portal - Artemis Media